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WTT
Shipping Policy

A legal disclaimer

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Effective Date: January 01, 2026
Business Location: Missouri, United States

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Wonder Twinz Teez LLC ("WTT," "we," "our," or "us") is committed to delivering high‑quality customizable merchandise, apparel, drinkware, home décor, and digital services in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

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1. Order Processing Times

A. Custom & Personalized Items

Custom orders require additional production time due to design, printing, and quality checks.

  • Standard processing time: 8 – 10 business days

  • Large or complex orders may require additional time

B. Non‑Custom Items

Non‑custom items typically ship faster.

  • Standard processing time: 3 – 5 business days

C. Digital Services

Digital products (AI‑generated flyers, digital downloads, design files) are delivered electronically.

  • Delivery time: 3 – 5 business days unless otherwise specified

Processing times may be extended during holidays, sales events, or periods of high order volume.

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2. Shipping Methods & Delivery Times

WTT ships orders using trusted carriers such as USPS, UPS, or FedEx.

A. Standard Shipping

  • Estimated delivery: 8 – 10 business days after processing

B. Expedited Shipping

  • Estimated delivery: 2 – 4 business days after processing

  • Additional fees apply

C. International Shipping

At this time, WTT ships only within the United States. International shipping may be added in the future. Exceptions can be made on a case-by-case basis per special request.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

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3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Selected shipping method

Free shipping promotions may be offered periodically.

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4. Tracking Your Order

Once your order ships, you will receive a confirmation email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery date

Tracking updates may take up to 24 hours to appear.

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5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

  • WTT is not responsible for orders shipped to incorrect addresses provided by the customer.

  • If an address error is discovered before shipment, contact us immediately for correction.

 

6. Lost, Stolen, or Delayed Packages

A. Lost Packages

If tracking indicates a package is lost in transit:

  • Contact us so we can assist with a carrier investigation.

B. Stolen Packages

If tracking shows a package as delivered but you did not receive it:

  • Contact the carrier directly

  • WTT is not responsible for stolen packages after delivery confirmation

C. Delayed Packages

Carrier delays are outside of WTT’s control. We will assist where possible, but refunds for delays are not provided.

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7. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide photos of the packaging and damaged items

  • We will offer a replacement or store credit when appropriate

 

8. Split Shipments

Orders containing multiple items may ship separately depending on:

  • Product type

  • Production timelines

  • Inventory availability

You will receive tracking information for each shipment.

 

9. Local Pickup (If Applicable)

If WTT offers local pickup in Missouri:

  • Pickup instructions will be provided at checkout

  • Customers must pick up orders within the specified timeframe

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